Returns Policy

This Returns Policy outlines our terms for the following:

Course Amendments and Cancellations
Physical Products
Kit Hire
Gift Cards

Course Amendments and Cancellations

2. AMENDMENTS BY THE CUSTOMER

2.1 Substitution of the original customer for another can be made provided at least 2 weeks’ notice is given by the substituted customer to Climb Devon and the substituting customer satisfies the requirement of the course. All substitutions must be made with the consent of Climb Devon.

2.2 A customer may apply, in writing, to change course or course dates as long as the original booking is more than 2 weeks from the date of the request.

2.3 Any requests to change course or course dates within the 2 week period will be dealt with under the terms and conditions relating to cancellation by the customer.

CANCELLATION BY THE CUSTOMER

3.1 All cancellations must be in writing and acknowledged by Climb Devon. The financial cost of cancellation is as follows:

3.2 25% of the total course fee is due where cancellation takes place more than 4 weeks before the commencement of the course; or

3.3 75% of the total course fee is due where cancellation takes place less than 2 weeks but more than 2 weeks before the commencement of the course; or

3.4 100% of the total course fee is due where cancellation takes place within the period of 1 – 14 days before the commencement date of the course; or

3.5 100% of the total course fee is due where cancellation takes place on or after the commencement date of the course.

CANCELLATION BY JAMIE M. LANGLER, SOLE TRADING UNDER TRADING NAME OF CLIMB DEVON.

4.1 Whilst every attempt is made to ensure that courses/activities actually run, Climb Devon will notify the customer of cancellation as soon as practicable where it believes on reasonable grounds that cancellation is necessary due to dangerous and/or unsuitable conditions for the course/activity.

4.2 Climb Devon shall notify the customer of cancellation not less than five days prior to the commencement of the course where numbers as a result of either customer(s) cancellation or booked numbers have failed to reach a workable minimum.

4.3 Cancellation by Climb Devon does not affect a customer’s right to a refund of travel costs that he/she may have incurred prior to the cancellation and since lost except in the circumstances set in the clauses 4.1 and 4.2.

4.4 In the event of cancellation customers will be offered the choice of the following options:

4.4.1 Full refund of the fee paid; or

4.4.2 Another booking on a different date

Physical Products

DELIVERY & RETURNS

DELIVERY

When will I get my order? Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as 6–8 business days after fulfillment. You will receive an order confirmation email when you place an order, and you will receive an order fufilment order with a tracking code when the order is shipped out.

COVID-19. Our fulfillment times for all physical products may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

Where will my order ship from? We work with an on-demand order fulfillment company with facilities worldwide!

Will I be charged customs for my order? An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don't have it. What should I do? Before getting in touch with us, please help us out by doing the following:

Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@climbdevon.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

How are your products made? We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my order? You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@climbdevon.com

I received a wrong/damaged product, what should I do? We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@climbdevon.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

RETURNS

What’s your return policy? We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@climbdevon.com!

Do you offer refunds? Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@climbdevon.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color? At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@climbdevon.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

RETURNS POLICY

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please contact us.

The return address for Climb Devon merchandise is set by default to our printing facility partner. When we receive a returned shipment, an automated email notification will be sent to us by our printing facility partner. Any defective returns get donated to charity.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our printing facility partner. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our printing facility partner and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven't registered an account on climbdevon.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Returned by Customer - It is best to contact us before returning any products. We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. If you choose to return or exchange sizes, you would need to place a new order at your expense for a product in another size. We only offer refunds on defective products so please ensure you are ordering the correct size before placing your order.

Kit Hire

TERMINATION BY YOU. You have the right to terminate this agreement at any time, however unless we agree otherwise you will not be entitled to any abatement or refund. Extra carriage charges may have to be made if the Goods have to be collected. We may at our discretion offer a refund if termination is more than 14 days prior to commencement of the hire period.

Gift Cards

Purchasing a digital gift card creates a unique code. The gift card recipient can enter this code at checkout to subtract the gift card value from their order total.

The gift cards never expires.

GIFT CARD LIMITATIONS

Gift cards are sold as unique digital codes. Climb Devon doesn’t create or ship physical gift cards.
At checkout, a gift card’s value will be subtracted from the order total. This includes tax and shipping.
Gift cards never expire.
When purchasing a gift card, customers will go directly to checkout after clicking Purchase. Gift card checkout doesn’t include custom forms or fields.
Gift cards are only available on the Climb Devon website.

CAN I USE LESS THAN THE FULL VALUE OF MY GIFT CARD?

When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.

CAN I GET A REFUND FOR A GIFT CARD?

Yes. You can request cancel and refund unused gifts cards. Partially used gift cards can't be refunded.

HOW DOES THE RECIPIENT CHECK THEIR BALANCE?

The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.