Gift Card

Gift Card FAQs

Gift cards are a special product that recipients can use as payment for orders from our online store and course booking system. Here are some frequently asked questions about gift cards.

Gift Card Limitations

• Gift cards are sold as unique digital codes. Climb Devon doesn’t create or ship physical gift cards.

• At checkout, a gift card’s value will be subtracted from the order total. This includes tax and shipping.

• Gift cards never expire.

• When purchasing a gift card, customers will go directly to checkout after clicking Purchase. Gift card checkout doesn’t include custom forms or fields.

• Gift cards are only available on the Climb Devon website.

Can I purchase physical/plastic gift cards?

Gift cards are only available through our store as an email or printable .pdf.

How do customers redeem their gift card?

After the recipient receives their gift card, they can redeem it by purchasing products and entering the gift card code at checkout. They can apply the gift card to any physical, digital, or service product.  Customers can't use gift cards to buy subscription products.

Gift cards apply to the order total, including tax, shipping, and any transaction fees. If the order total exceeds the gift card value, they'll pay the remaining amount using our store's supported payment methods or another gift card.

If their order total is less than the gift card value, they can complete checkout without another payment method. The amount applied and remaining value displays in the gray box and in the order receipt at checkout.

Do gift cards cover tax and shipping?

Yes.

Can customers split an order between a gift card and a credit card?

Yes. If their order total exceeds the value remaining on their gift card, they can pay the balance using standard payment methods.

Can customers use more than one gift card on an order?

Yes. Customers can apply multiple gift cards to an order.

Can I use less than the full value of my gift card?

When using a gift card, the full value of the gift card is always applied. It isn’t possible to partially redeem a gift card unless the order total is less than the gift card balance.

Do sale pricing and discounts apply to purchasing gift cards?

No. Sales pricing and discount codes can’t be applied to purchasing a gift card. However, these discounts will apply to orders made using a gift card.

Can I get a refund for a gift card?

Yes. You can request cancel and refund unused gifts cards.  Partially used gift cards can't be refunded.

Can customers buy multiple gift cards in one order? Or purchase a gift card with other products?

No. When purchasing a gift card, customers will go directly to checkout after clicking Purchase. After your purchase you can then purchase another gift card separately.

Can I duplicate a gift card?

No. It isn't possible to duplicate a gift card.

Can I restrict gift cards to certain items?

No. Gift cards can be used for any order of physical, digital, or service products. Gift cards can't be used for subscription products. 

Can I set custom values?

No, it is not possible to set a custom value.

Can I edit the gift card email?

No. The gift card email isn’t customisable at this time.

How does the recipient check their balance?

The recipient will receive an initial email with the gift card balance. After entering the gift card code at checkout, they'll see the remaining balance if there is any.

What do I do if a customer loses their gift card code?

Contact us and we can resend the gift email notification.

Can customers add value to a gift card?

No, gift card balance cannot be topped up. However, you can purchase additional gift cards.

Can customers set a specific time to send the email to the recipient?

No. Customers who want to send the email to the recipient at a later date should select the Email to You delivery option at checkout. They can then forward the email or .pdf at the desired time.